Rental Terms and Conditions

These terms apply to every rental from Apex Party Rentals & Services. "Apex Party Rentals & Services" means Apex Business Services LLC and its employees. "Customer" means you, your agents and your employees.

They summarise the Rental Agreement you sign when you book. Where this page and your signed Rental Agreement differ, the signed agreement governs.

Reserving and paying

• A reservation is not set until the deposit is paid. A quote is a price, not a booking.
• A 25% deposit is due on contract. The balance is due 5 business days before delivery. Equipment will not be unloaded from the truck before the balance is paid.
• We accept Visa, Mastercard, AMEX, cash and check.
• Most quoted prices are for a single event. Weekly and monthly rates are available on request. Prices are subject to change without notice.
• Additions to your order must be submitted at least 24 hours before your delivery or pickup date.
• Taxes, fees and other mandatory government charges apply.
• Balances unpaid 30 days after the end of the rental period carry a service charge of 1.5% per month, or the maximum rate allowed by Florida law, whichever is less. You are responsible for our costs of collection, including attorney's fees.

If you need to cancel or reschedule

We do not issue cash refunds. What we do instead:

• If you cancel, or weather prevents installation, your funds are held as a rain-check valid for six months, usable any time from the day after your original event date.
• You have 14 days to reschedule. After 14 days the funds become in-store credit, valid for six months on the same terms.
• No credit and no refund if the event is cancelled within 48 hours of the start of the delivery window, or once items are loaded on the truck or delivered.
• Deposits are non-refundable, including for reasons outside anyone's control.
• There are no refunds on unused equipment.

Delivery, setup and collection

The delivery fee is based on the distance from our warehouse to your address and appears on your order. You are given a delivery window rather than a fixed time.

• Tent and dance floor installation is included. Setup and takedown of other items is not included unless a setup/takedown fee was arranged before delivery and appears on your invoice. Where no teardown fee was paid on those items, you are expected to take them down ready for collection; if that has not been done, a teardown fee is charged to the card on file.
• Where we deliver to. At residential addresses we deliver to the garage where an alley cannot reach the back yard, or to the front door or front garage door. Where the only back-yard access is a side gate, drivers drop off at the gate — carts cannot be rolled across grass.
• Additional charges may apply where the crew must carry items 50 feet or more from the vehicle, or up stairs. At commercial addresses the same applies to stairs, to a freight elevator more than 20 feet from the unloading point, or to a suite far from the elevator. Where these were not specified at booking, the charge is assessed on arrival.
• Collection. Arrange a specific collection day and time when you place the order, not with the driver. Where we collect, you agree to provide secure storage and accept risk for the items until we arrive.
• No operators are supplied with any rental item.

Your responsibilities

Items are hired on an "as is" basis. You confirm you have inspected them, that they are in good working order, and that you understand their proper operation without further instruction.

• You are responsible for all damage to rental items — including overturning, overloading or exceeding rated capacity, breakage, improper use, abuse, excessive heat, lack of cleaning, and soiling by paint, mud, plaster, concrete or similar.
• Take all necessary precautions to protect people and property from injury or damage.
• Do not use the items unlawfully. You are responsible for all permits and licences, and remain liable for the order even if a permit is refused.
• Do not allow anyone unqualified, or who has not understood the safety instructions, to use the items.
• Do not sublet, loan, assign, or move the items from the address given.
• Return the items in the condition received by the agreed return date. Keeping them past that date is a breach of the agreement.

Marking underground utilities

Where installation involves digging or staking — as tents do — you are solely responsible for marking all underground utilities and obstacles before we arrive. That includes gas, electrical, water, irrigation, plumbing and landscaping. Our crew takes care during installation but is not responsible for damage or repairs to your property or the site.

Damage Waiver Plan

The Damage Waiver Plan is not insurance. It is included on all orders except audio-visual rentals, and requires payment of the specified fee. It is not offered on sound, lighting and other audio-visual equipment, and is not charged on those items.

Where you accept it, notify us immediately of any accident, and promptly supply any applicable police report, we waive our claim against you for direct accidental physical damage to the item while in your use.

The waiver does not cover:

• Any item not returned, for any reason, including theft
• Improper use or storage, failure to secure during transport, overloading or exceeding rated capacity
• Damage to motors or electrical devices caused by artificial current
• Vandalism, malicious mischief or intentional abuse
• Fire or excessive heat, misuse, abuse, failure to maintain or clean
• Damage from overturning
• Damage arising from any breach of the agreement, or any violation of law

If you hold insurance covering the loss, the Waiver Plan is secondary and you agree to pursue that claim and assign its proceeds to us.

Loss and damage charges

You are fully responsible for lost or damaged items. Returns are inspected and counted, either on site or at our warehouse, and you will be advised of any discrepancy within 48 hours of collection or drop-off. Damaged items are held for seven days for you to inspect.

Lost or damaged items are billed at replacement cost. Repairable items are billed at the cost of repair plus labour. You authorise us to charge the card on file, or to require payment in full on demand.

How we contact you

We will contact you about your order by phone, email and text message, using the details you give us when you request a quote or place an order. These are messages about your own rental — quote and reservation confirmations, delivery and pickup windows and changes to them, payment links and receipts, and replies to questions you send us.

We do not sell, rent or share mobile phone numbers, or consent to receive text messages, with any third party for marketing purposes. Consent to receive text messages is never a condition of renting from us.

Message frequency varies with your order. Message and data rates may apply, depending on your mobile plan. To stop receiving texts, reply STOP to any message from us; reply HELP for help, or call 352-871-9178. Opting out of texts does not cancel your rental, and we will still contact you by phone or email about your order.

Full detail on what we collect and how it is handled is in our Privacy Policy.

Card authorisation

Where a credit or debit card is provided for payment, deposit or security, you authorise us to charge that card for all amounts owed under the agreement — including where a third party billed for the order refuses to pay — and to re-submit any charge that is declined. All charges are subject to final audit.

Liability

Indemnity. You agree to indemnify, defend and hold harmless Apex Party Rentals & Services against all liability, claims, judgments, attorney's fees and costs of every kind — including injury, death and property damage — arising out of the use, maintenance, operation, possession or rental of the items, however caused. This does not extend to claims arising from our sole gross negligence or wilful misconduct.

Assumption of risk. You acknowledge that using the items carries a risk of injury or damage, voluntarily accept that risk, and release us from responsibility for it.

No warranty. We make no warranty of merchantability or fitness for any particular purpose, express or implied, and no representation that items are free of latent defects. If an item fails, your remedy is termination of the rental charge for that item from the time of failure, provided you notify us immediately and return it within 24 hours. If we find the item working correctly, no adjustment is made.

Non-rental items. We are not liable for damage arising from moving non-rental items at your request — furniture, vehicles, plants, lights and the like.

If the agreement is breached

Where you fail to comply with any provision, we may terminate the agreement, retake the items without notice or further legal process, declare all charges due, and pursue recovery. You agree we are not liable for claims of damage or trespass arising from that removal. Where an attorney is retained and we prevail, you are liable for reasonable attorney's fees and court costs.

Our not enforcing a provision on one occasion does not waive it. If any provision is unenforceable, the rest stand.

Mutual respect

We hold our staff to a high standard of conduct toward customers, and we ask the same in return. Where a representative feels disrespected, they will say so and may step away until the situation de-escalates; they will give that notice twice before doing so. Delays caused by de-escalation are not held against the representative, and we are not liable for their effect on your order.

Items sold rather than rented

Where items are sold rather than rented, no warranty is given, express or implied, as to condition, merchantability or fitness for purpose. Used equipment is sold "as is".

Contact

Apex Party Rentals & Services
Apex Business Services LLC
4424 SW 35th Terrace, Gainesville, FL 32608
352-871-9178
support@apexeventsco.com

These terms are governed by the laws of the State of Florida.